This privacy policy sets out how Toolbox Talker uses and protects any information that you give Toolbox Talker when you use this website.

Toolbox Talker is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Your privacy and trust are important and we therefore aim to process as little personal data as necessary. “Personally identifying information” is information that individually identifies you, such as your name or email address. We use the data we collect to communicate with you, provide you with the service and support, and to help us improve the service we provide you.

Toolbox Talker may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10-08-2020.

What we collect

We may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

We also monitor how people use our website so we can improve it. However, you can use our website without giving us any personal information. If you visit our site anonymously, we may however still record information about:

  • The areas of the website visited.
  • The amount of time spent on the site.
  • Whether you are new to the site, or have visited it before.
  • How you came to our website – for example, through a link in an email or a search engine.
  • The type of device, browser, network location and internet connection used.
  • Specific actions taken on the website, for example downloading our information resources.

We do this by using cookies, which you can learn more about in the specific section below.

What we do with the information we gather

We may use your information in a number of ways and for a number of purposes including, but not limited to, the following:

  • To provide you with information, products or services that you have requested from us or that we feel may be of interest to you where you have consented to being contacted.
  • To provide you with information about our work or our activities where you have consented to receive communications from us.
  • For administrative purposes and internal record keeping relating to any feedback or complaints.
  • To analyse and improve the operation of our website.
  • To comply with legal and regulatory requirements.


By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy and / or that you have specifically consented to. This is in line with the requirements of the relevant legislation. You can alter your preferences or withdraw your consent at any time.

You have a right to be ‘forgotten’. This will involve us identifying and deleting all data held about you by us and any suppliers we use to provide services to you and process our data, where this does not affect our ability to comply with applicable legal, tax or accounting requirements.

Please contact us to get all your data deleted.

Payment card information

If you use your credit or debit card to buy something, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.

This is the international standard for safe card payment processes. Our online payment solutions are carried out using a ‘payment gateway’ which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating directly with the bank and the bank passes your payment to us. This means we do not store or retain financial information once a transaction has been processed. Payments are processed by Stripe Payments Europe or PayPal (Europe). We do not handle your payment data.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.